Adult Sex Toys

Sex Toys Return Policy Information

This section will give you some useful information on what you can expect when it comes to our product return policy. Please direct all questions that are not covered below to the customer service department by clicking on the contact customer services link on the home page under the client resource links section.

What items can be returned?

Only defective items can be returned. They will be replaced with the exact same item. No cash refunds are available unless your order is lost during the shipping period.

What is needed to return a product?

All returns must be pre-notified. Prior to returning any defective products please fill out our online item return ticket by clicking the contact customer services link on the home page under the customer resources link section. Please include all information in the form to insure a quick return.

How long do I have to return my item?

You have 15 days to submit your online return ticket and 30 days to return your product. If we haven’t received your online ticket return or your product itself within these time periods your item will not be replaced.

Where do I mail my defective item and who pays for shipping?

In order to receive an exchange item, please send your defective item back to the address shown in the return label and include a letter stating what was found wrong with the item. We are not responsible for shipping charges for exchange items sent back to our warehouse. Items returned for malfunction exchange will be shipped out at no extra charge to the customer.