Adult Sex Toys

Sex Toys Frequently Asked Questions

What is the time period of shipment?

Your product will be shipped from our supply house within 24-48 hours of your product purchase. However, if your product is backordered or out of stock a customer service representative will contact you with shipping information regarding your product. Our customer service team stays on top of our website to make sure that this is very unlikely to happen by keeping our inventory up to date at all times. Our fill rate is over 95% but sometimes we cannot control backorder issues.

How long will it take for me to receive my order?

We ship UPS Ground for all domestic orders and we currently don’t ship outside of the United States. You should allow 7-10 business days for your product to arrive.

How much will I be charged for shipping and handling?

We charge you a flat rate shipping and handling fee. No matter how much the specific amount of your purchase is, your shipping and handling fees will cost $8.95. This fee covers all standard UPS shipping fees to any location in the United States.

Will I receive a tracking number on my shipment?

You will receive a UPS tracking number within 24 hours of your product being shipped. If you provide an e-mail address, UPS will send you an e-mail with the tracking number and date shipped. This e-mail comes from UPS, says nothing about what is in the package, but just tells you when to expect your package.

Please Note:

Arrivals are based on carrier standards without any shipping discrepancies or problems. Saturdays, Sundays and/or holidays are not considered business days. UPS requires a physical address (no P.O. boxes) for delivery. If you have a P.O. Box as a delivery address, your shipment will not be delivered.

What items can be returned?

Only defective items can be returned. They will be replaced with the exact same item. No cash refunds are available unless your order is lost during the shipping period.

What is needed to return a product?

All returns must be pre-notified. Prior to returning any defective products please fill out our online item return ticket by clicking the contact customer services link on the home page under the customer resources link section. Please include all information in the form to insure a quick return.

How long do I have to return my item?

You have 15 days to submit your online return ticket and 30 days to return your product. If we haven’t received your online ticket return or your product itself within these time periods your item will not be replaced.

Where do I mail my defective item and who pays for shipping?

In order to receive an exchange item, please send your defective item back to the address shown in the return label and include a letter stating what was found wrong with the item. We are not responsible for shipping charges for exchange items sent back to our warehouse. Items returned for malfunction exchange will be shipped out at no extra charge to the customer.

Is my credit card information secure and encrypted?

The security of your information, transactions, and money is our top priority. That is why we choose PayPal the online leader for online credit card transactions and millions of online Ebay transactions daily. PayPal's industry-leading loss rate is less than 0.5%. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches them, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Who sees my credit card information?

The only people able to see or view your credit card information are the authorized employees of PayPal. The only information we collect is your contact information and item information so that we can successfully complete the shipment of your order.

How discreet is my online experience?

We at LittleShopofToys.com would like to assure you that any information given to us is very discreet. Unlike most online stores, which use cookie systems to collect information about customers browsing online, we do not use any form of cookies or tracking applications. The only time we collect any form of information on you is at the time of payment. This is only collected to complete the shipment and payment of your item. We do not conduct any form of mail outs or do we conduct any form of online email campaigns. We want your online experience to be discreet and make our customers feel free to browse anytime of day and know that they are the only ones that know. Absolutely know customer information will be sold or retransmitted at any time.

How discreet is a package once it arrives at my door?

Many of our customers prefer their transactions with us to remain private, and so we offer a guarantee of confidentiality. We ship in plain brown boxes with nothing on them but a shipping label. You will get a packing list with our company name and address on it only. Only the address of our shipping warehouse will appear on the return address. We will only contact you when there is a problem with your order that we cannot solve internally. All correspondence, including e-mail will bear the words "private and confidential". Your business with our store is no one's business but yours.